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These legal terms set out how 328jili operates your account, handles your data, and defines what falls under our policy — and what does not. Access and participation depend on local law and are available where local law permits in your region.
328jili operates under policy terms that apply based on your jurisdiction and the local law in effect where you access the platform. We do not assert a universal licence. Whether your account activity — including deposits via PESONet or withdrawals through Bank Transfer — falls within a permitted scope depends on the regulations in your eligible region. Your use of the platform constitutes your acknowledgement of these terms as they stand. We update policy language when regulatory or operational conditions change; the version shown in your account dashboard after login is the current version. If there is a conflict between a cached version of these terms and the live version on this page, the live version takes effect. Transactions processed through PESONet or Bank Transfer are subject to the same policy scope as all other account activity. For questions about how a specific account action sits within our policy, use the contact path in the Support section below. Do not rely on third-party summaries of our terms; read the version published here directly.
Not every element of your experience falls under the same policy umbrella. Understanding the scope helps you know where to direct a question — account access, your transaction record, the content we serve, or a third-party service you reached through our platform.
Login, identity verification, and account status changes fall fully within this policy. If your access is restricted or suspended, the grounds for that decision are covered here. Review the account settings page after login for your current status.
Deposits and withdrawals — including those processed via PESONet and Bank Transfer — are within scope. Transaction records are accessible from your account wallet history. Policy obligations on timing and accuracy apply to these records.
Game content from studios such as Pragmatic Play and CQ9 is made available under separate provider terms. Our policy covers how that content is hosted and displayed, not the internal mechanics or rules of individual games.
Payment processors, e-wallet providers like GCash and Maya, and any external links reached from our platform operate under their own terms. We are not responsible for the policies of those services once you leave our platform environment.
You have concrete steps available to you within your account and through our support path. Reviewing your personal records, correcting account details, and raising a policy question are all handled through documented routes — not informal channels. Your transaction history is accessible directly from your account wallet section after login; no support request is needed to view it. If a detail in your account profile is incorrect — name, contact number, or linked payment method such as a Bank Transfer account — you can submit a correction request through the account settings page. For questions that go beyond a routine correction, the policy contact form routes your query to the right team. We aim to acknowledge policy questions within a reasonable time, and we keep a record of your query until it is resolved. You do not need to repeat context across contacts; reference your account ID in every message.
Access full transaction history from the wallet section of your account dashboard. Records include deposit and withdrawal entries, dates, and amounts processed through PESONet or Bank Transfer.
Submit a correction for any inaccurate profile field — contact information, payment method details — through the account settings page. Corrections that affect verification status may require supporting documentation.
Use the policy contact form to ask about how a specific term applies to your account. Include your account ID so the team can pull the relevant record without asking you to repeat the background.
For unresolved policy matters, escalate via the support path listed in the Support section. We track open queries and will not close a case without a resolution notice sent to your registered contact.
Policy questions, correction requests, and formal queries each have a direct contact path. Use the route that matches your need so the right team receives your message without delay. Include your account ID in every submission.
Access live chat from the help icon on any page after login. Use this for account access questions, transaction queries, and quick policy clarifications. Have your account ID ready before starting the chat.
Submit formal policy questions, correction requests, or data-related queries through the contact form in the Help section. This route creates a tracked record and is the correct path for written policy correspondence.
Send detailed policy matters to the support email address shown in your account profile page. Email is the appropriate route for requests that include attachments, such as identity documents submitted for account corrections.
We collect only what is needed to operate your account and process transactions. Data retained includes your registration details, account activity, and transaction records — enough to verify your history and respond to a policy query accurately. We do not sell or share your personal data with third parties for marketing purposes.
Account data — including payment method records linked to PESONet or Bank Transfer — is stored to support account operations and respond to policy queries. You can request a summary of what we hold by contacting us through the policy form.
We use cookies to maintain your login session and remember account preferences. Cookie settings are accessible from the footer of any page. Disabling functional cookies may affect account navigation and payment flow steps.
Account access is protected by login credentials you set. If you suspect unauthorised access, change your password immediately from account settings and notify support through live chat. We do not share account access credentials with any third party.
We retain account and transaction records for the period required by applicable policy and operational obligations. After that period, records are removed from active systems. Deletion requests are reviewed against retention requirements and processed where permitted.
These are the questions we receive most often about account policy, data rights, and how to act on them. If your question is not here, use the policy contact form to get a direct answer.
The version shown on this page is always the current one. If you are logged in, the policy link in your account dashboard also points here. Do not rely on saved or cached copies — the live page is the version that applies to your account.
Yes. All account transactions, including those processed through PESONet and Bank Transfer, fall within the scope of this policy. Your transaction records for those routes are accessible from the wallet section of your account after login.
Go to account settings after login and locate the profile section. Submit a correction request for the specific field you need to update. If the correction affects your verification status, you may be asked to provide supporting documentation before the change is applied.
Yes. Submit a data summary request through the policy contact form in the Help section. Include your account ID. We will respond with a summary of the personal data held and the categories it falls into, subject to applicable retention and legal requirements.
Account and transaction data is retained for the period required under applicable policy and operational obligations. After that period, active records are removed. If you close your account, submit a deletion request through the policy contact form; we will process it where retention rules permit.
Transaction data passed to payment processors like GCash or Maya is limited to what those services need to process your specific transaction. We do not share your account profile or browsing data with payment providers, and we do not sell personal data for marketing purposes.