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This policy explains what information 328jili collects when you access our platform, how we use it, and the choices available to you. It applies to account holders in the Philippines and other eligible regions where access is permitted under local law.
When you create an account on 328jili, we collect the information you provide directly — your name, contact details, and payment identifiers associated with your chosen method, whether that is GCash, Maya, GrabPay, PESONet, or Bank Transfer. We also collect technical data your device sends when you access our platform, such as device type, browser session data, and the pages you interact with. This information is used to operate your account, process transactions, respond to support requests, and detect activity that falls outside normal account behaviour. We do not sell your personal data to third parties. We share information only where required to process a transaction through a configured payment route, comply with a legal obligation in an applicable jurisdiction, or respond to a verified account support request. Data shared with payment processors — including the rails that handle PESONet and Bank Transfer flows — is limited to what those processors need to complete your request. Retention periods depend on the type of data and the legal requirements of the jurisdiction in which access is permitted. Account data is retained for as long as your account remains active and for a period after closure as required by applicable law.
Not every interaction with 328jili falls under the same part of this policy. This section distinguishes the four main areas so you know exactly where the policy applies to your activity.
Covers the data collected when you log in, update your profile, or change account settings. Includes login records, device session data, and any details you enter on your account page. This scope applies to all registered account holders in eligible regions.
Applies to deposit and withdrawal actions processed through GCash, Maya, GrabPay, PESONet, or Bank Transfer. Transaction records — amounts, timestamps, and payment identifiers — are retained as part of your account history and are visible in your account dashboard after login.
Covers anonymised or aggregated usage data collected when you browse the lobby, open a game, or navigate between sections. This data helps us understand how the platform is used but does not identify you individually in those aggregated reports.
Third-party payment processors, game studios, and any external links you follow from our platform operate under their own privacy terms. Our policy does not extend to how those third parties collect or use data once you leave our controlled environment.
You have several concrete options available to you at any point while your account is active. Reviewing your personal data starts in your account dashboard, where transaction history, saved payment details, and contact information are displayed after login. If any detail is incorrect — a name spelling, a registered email address, or a linked payment identifier — you can update most fields directly from the account settings page. For changes that require verification on our side, such as correcting identity details, the process is initiated by contacting our support team through the channels listed in the support section of this page. You can also ask us what data we hold about you, request a copy, or raise a concern about how your data has been handled. We will respond to verified requests within a reasonable period. Where local law in an eligible region grants additional rights — such as a right to erasure or portability — those rights apply to your account to the extent the law requires.
Log in and open the account dashboard to see your transaction history, registered contact details, and saved payment identifiers. The dashboard shows the current state of all data attached to your account.
Update your email address, contact number, or payment details directly from account settings. Changes that require identity verification must be submitted through our support team using the contact paths listed below.
If you want to know exactly what data we hold, or you believe something has been recorded incorrectly, send us a verified request. We treat every data query as a support ticket and respond in order of receipt.
For anything this policy does not address directly — including jurisdiction-specific rights in the Philippines and other eligible regions — reach out through our support channels. We will confirm applicable options based on your region and account status.
For privacy questions, data correction requests, or concerns about how your information has been used, the three contact paths below connect you to our support team. Use the channel that fits your situation — live chat is available for general account questions, while email is better for formal data requests that need a written record.
Open the chat icon from any page on the platform while logged in. Live chat handles account access questions, payment queries, and general privacy concerns. Start here for anything that needs a quick response.
Send a written request to our support email address for formal data queries, correction requests, or concerns that need a documented response. Include your registered account details so we can verify your identity before processing the request.
The Help section inside your account dashboard contains step-by-step paths for common requests — updating contact details, reviewing transaction records, and submitting a data inquiry. Check there first before opening a new support ticket.
Our data handling practices are built around what your account actually needs. Cookies are used to keep your session active, remember your payment route preference, and recognise your device on return visits. You can manage cookie preferences through your browser settings at any time. Account security relies on the authentication steps shown at login — follow the fields and verification instructions displayed on your account page. We do not store full card numbers or full wallet credentials on our servers; payment processing through GCash, Maya, GrabPay, PESONet, and Bank Transfer is handled by the respective processors. If you need to request a change to retained data or ask about our retention schedule, use the email contact path listed in the support section above.
Cookies on 328jili keep your account session running and remember preferences like your selected payment route. Manage or clear cookies through your device browser settings. Disabling all cookies may affect login and payment flow functionality.
Transaction data tied to GCash, Maya, GrabPay, PESONet, and Bank Transfer is processed by the respective payment rails. We retain records of amounts and timestamps in your account history. Full wallet credentials are never stored on our side.
We keep account data for as long as your account is active and for a period after closure as required under applicable law. The exact retention window depends on the data type and the legal requirements of the region where your account was registered.
To update, query, or request removal of data we hold, send a verified request through the email support channel. We confirm the scope of what is actionable based on your account region and the applicable legal requirements in eligible jurisdictions.
The questions below cover the topics account holders ask most about how 328jili handles their data. If your question is not answered here, use the contact paths in the support section above.
We collect the details you submit during registration — name, contact information, and the payment identifiers you link to your account. We also collect session data your device sends during each visit, including device type and the pages you access within the platform.
We share data only where needed to process a payment through a configured route such as GCash, Maya, GrabPay, PESONet, or Bank Transfer, or where required by applicable law. We do not sell account data. Any sharing is limited to what the recipient needs to complete the specific request.
Log in and open your account dashboard. Your transaction history, registered contact details, and saved payment identifiers are displayed there. If you need a formal copy of all data we hold, submit a request through the email support channel with your verified account details.
Yes. Most contact and preference fields can be updated directly from account settings after login. Identity details that require verification on our side — such as your registered name — must be corrected through a support request. Use the live chat or email channel to start that process.
Retention periods depend on the type of data and the legal requirements of the region where your account is registered. We keep records for the period required under applicable law after account closure. For a specific answer about your account, contact us through the email support path.
Our policy covers the transaction records we hold on our side — amounts, timestamps, and payment identifiers. GCash, Maya, GrabPay, and other processors operate under their own privacy terms for the data they handle within their systems. Both policies apply to different parts of the same transaction.