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These terms govern how your 328jili account works — from how you access the platform to how transactions are processed through PESONet and Bank Transfer. Read them before you start so you know exactly where you stand and what steps apply to your account.
By opening and using a 328jili account, you confirm that you have read and accepted these terms in full. Access to the platform and all services within it — including deposits via GCash or Maya, withdrawals through PESONet, and Bank Transfer transactions — is conditioned on your continued compliance with these terms. We may update these terms from time to time. When we do, the revised version becomes effective as soon as it is published on this page. Your continued use of the account after an update means you accept the changes. These terms are written for members in the Philippines, where access is available to eligible persons under local law. We do not make representations about availability in regions where local law prohibits or restricts access. If you are accessing from a jurisdiction where this type of service is restricted, these terms still apply to any activity conducted through your account, and you remain responsible for ensuring your use complies with the laws that apply to you. Questions about how these terms affect your account can be directed to our support team through the contact paths listed on this page.
These terms draw a clear line between what they cover and what falls outside them. Understanding the scope helps you know which rules apply when you access your account, make a transaction, or interact with third-party services linked from the platform.
All login activity, account creation, identity verification steps, and session management on 328jili fall within these terms. You are responsible for keeping your credentials secure and for all activity conducted under your account.
Deposits processed through GCash, Maya, or GrabPay, and withdrawals routed via PESONet or Bank Transfer are covered. The terms set out your obligations regarding accurate account details and the steps required to complete a transaction.
Game content, promotional communications, and any material published on 328jili pages are subject to these terms. Content from studios such as Pragmatic Play, Habanero, and CQ9 is governed by their own end-user terms alongside ours.
Payment processors, e-wallet providers, and external links operate under their own terms. We are not responsible for the policies of GCash, Maya, GrabPay, or any bank used for Bank Transfer. Review those terms directly with the provider.
These terms give you concrete paths to manage your account and raise concerns. You can review your transaction history at any time through the account dashboard after login — every deposit and withdrawal appears there with its status and the payment method used, whether PESONet, Bank Transfer, or an e-wallet. If your account details are incorrect or need updating, the account settings section shows the fields you can edit directly; for changes that require verification, the support team can guide you through the process. You can also raise a question about any term or policy point by contacting support through the channels listed on this page. If you believe a transaction record is wrong, note the date, amount, and payment method involved and include that in your message — it speeds up the review. We aim to acknowledge all account-related questions through our published support channels.
Your account dashboard shows every deposit and withdrawal with its date, amount, and payment method. Check it after any PESONet or Bank Transfer to confirm the status before raising a query.
Account settings lets you update basic profile fields directly. Changes that affect payment routing or identity — such as linked bank account details — require support verification before they take effect.
If a term is unclear or you want to understand how a specific rule applies to your account, contact our support team. Include your account reference and the specific section you're asking about so we can give you a direct answer.
For account access issues, transaction disputes, or policy-related requests, use the support paths on this page. We handle requests in the order they arrive and will respond through the same channel you used to contact us.
If you have a question about these terms, a transaction, or your account standing, these are the direct ways to reach us. Provide your account details and a clear description of the issue so we can respond without needing to ask for the same information twice.
Start a conversation directly from the 328jili site. The chat widget is available on this page and in your account dashboard. Use it for account access questions, transaction queries, and policy clarifications.
Send your policy or account question to our support email address shown in the account help section after login. Include your registered account name and the specific term or transaction reference you are asking about.
The help section inside your logged-in account lists answers to common policy and transaction questions. Check there first for PESONet withdrawal steps, Bank Transfer requirements, and account verification details.
We collect the account data needed to operate your membership and process transactions — including the details you provide during account creation and any information tied to payments via PESONet, Bank Transfer, GCash, Maya, or GrabPay. This data is held only as long as needed to maintain your account and meet the record-keeping obligations that apply to us under applicable law. When you close your account, we retain transaction records for the period required by those obligations, then remove personal data from active systems. We use cookies to keep your session active and to remember your preferences between visits. You can manage cookie settings through your browser, though some site functions may not work without session cookies. Account security is your joint responsibility: we maintain security on our systems, and you are responsible for keeping your login credentials private. Any suspected unauthorised access should be reported to support immediately through the channels on this page.
We collect account registration details and transaction data necessary to run your membership and process payments. No additional data is gathered beyond what the account and payment functions require to operate.
Session cookies keep you logged in and retain your preferences. Analytics cookies help us understand how the site is used. You can review and adjust cookie settings in your browser at any time.
Your login credentials are your responsibility. We will never ask for your password through chat or email. Report any suspicious account activity to support immediately so we can review and, if needed, restrict access to protect your account.
Transaction and account records are held for the period required under applicable law. To request a copy of your data or ask what we hold, contact support with your account reference. We will respond through the channel you used.
These answers cover the questions we hear most often about how the 328jili terms apply to accounts, transactions, and data in the Philippines.
Yes. Every account transaction — including deposits via GCash, Maya, or GrabPay and withdrawals through PESONet or Bank Transfer — falls under these terms. The payment provider's own terms also apply to the e-wallet or bank side of the transaction.
When we update these terms, the revised version is published on this page and becomes effective immediately. If you continue to use your account after an update, that counts as acceptance. We recommend checking this page periodically, especially before making a withdrawal or transaction.
Access is available where local law and eligible regional rules permit. We do not claim a specific regulatory authorisation on this page. Check the terms and your local rules before using the account, as availability depends on the laws that apply in your region.
Go to your account dashboard to find the transaction record. Note the date, amount, and payment method — PESONet, Bank Transfer, or e-wallet. Then contact support via live chat or email with those details and your account reference so we can review it directly.
We hold the details you provided when you registered and the transaction records associated with your account activity. To ask what we hold or request a copy, contact support with your account reference. Records are retained for the period required by applicable law.
You are responsible for keeping your credentials secure. If you suspect unauthorised access, report it to support immediately through live chat or email. We will review the activity and, where appropriate, restrict the account to prevent further access while the matter is investigated.